Business Results – Critical Success Factors

These are the critical success factors that will, if not performed properly, impede all organisations from achieving consistent results:

Communication,

Goal setting and Goal achievement skills,

Attitudes and Alignment

Communication is the key to unlocking the potential within businesses as well as individuals. When the goals are in alignment with the vision and consistently communicated from top down, then performance excellence is much more likely to happen. Inconsistent communication contributes to missed targets and lowers the performance for the entire organisation.

Goal setting and goal achievement are learned skills. Unfortunately, many presume that these skills are acquired during our educational experiences.  Also, these skills are not actively taught in the corporate setting. Yet, consistent goal achievement or the results are what every organisation seeks.

Attitudes drive behaviours that result in change. Many companies focus on trying to change negative behaviours because they are experiencing negative change. However, when the negative attitudes are replaced with positive attitudes, those attitudes will drive positive behaviours creating positive change. By failing to address negative attitudes, new trends, changes or initiatives, the result is wasted resources creating a negative drain on the profitability.

Alignment is necessary to ensure that the desired results are achieved. Performance excellence happens when the strategies, systems and people are working together to build loyal internal customers that drive loyal external customers. The much heard adage about “Getting everyone to row in the same direction” is true, but probably should be amended to include the following “by using the same paddles.”

When these Critical Success Factors work together, results happen quicker and create a culture of working, “smarter and not harder.” The following questions may help you to achieve the consistent results that you desire as you work your strategic plan:

Do I know with total accuracy that every employee can clearly articulate the top three goals for the organisation?

Does every person within the organisation consistently set and achieve all of his or her personal and professional goals?

Does everyone within the organisation at all times consistently demonstrate positive attitudes?

Are the strategies, systems and people in alignment, to build loyal internal customers?

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